Shipping Policy
Shipping Policy
All orders are shipped from the Hazel & Hughes Alexandria Fulfillment Center using secure and trackable shipping methods.
Free shipping thresholds are automatically applied based on the destination—no promo code required.
Update Notice:
Due to increased order volume, order processing and dispatch may be delayed by 2–3 business days. Thank you for your understanding.
Order Processing & Shipping Time
Please allow 1–3 business days for order processing.
Once shipped, a confirmation email with tracking information will be sent.
Delivery times are estimates and may vary depending on destination and local carriers.
Free Shipping Thresholds
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United States: Free shipping.
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Asia: Free shipping on orders over USD $145
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Worldwide: Free shipping on orders over USD $145
Orders below the free shipping threshold will be charged standard shipping fees.
Shipping Rates & Estimated Delivery Time
| Region | Shipping Fee (USD) | Estimated Delivery Time |
|---|---|---|
| United States | Free | 8–12 business days |
| Canada | $11 | 8–12 business days |
| Australia / New Zealand | $11 | 8–12 business days |
| Europe | $12 | 10–15 business days |
| Middle East | $14 | 10–15 business days |
| Other Regions | $15 | 12–18 business days |
Important Notice
Some countries or regions (such as Mexico, Turkey, Chile, and certain South American countries) may require the recipient to provide a tax ID or personal identification number for customs clearance.
Shipping times may be extended during promotions or peak holiday seasons.
Shipping Days
Orders are processed Monday–Friday, excluding United States public holidays.
Orders placed on weekends will be processed starting the next business day.
Damaged Packages
If your package arrives damaged, please contact us within 5 business days of delivery:
📧 info@hazelhugh-alexandria.com
Please include clear photos of the damage so we can assist promptly.
Customs Duties & Import Taxes
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.
These charges are not included in the order total and are the responsibility of the recipient.
Hazel & Hughes Alexandria is not responsible for delays caused by customs inspections or local courier services.
Order Cancellation
If you wish to cancel an order after payment, please contact us as soon as possible.
Once an order has entered processing or has shipped, cancellation is no longer possible.
If cancellation is not available, you may request a return after delivery in accordance with our Return & Exchange Policy.