Privacy Policy

Last Updated: January 1, 2025

Hazel & Hugh Alexandria (“this Website,” “we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, use our services, or contact us (collectively, the “Services”).

By using this Website, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our Services.

1. Compliance with U.S. Privacy Laws

Hazel & Hugh Alexandria complies with applicable United States privacy laws and regulations, including state-level consumer privacy laws where applicable (such as the California Consumer Privacy Act, as amended by the CPRA).

We are committed to:

Collecting personal information only when necessary
Using information in a lawful, fair, and transparent manner
Protecting consumer rights regarding access, correction, and deletion
Implementing reasonable security measures to safeguard personal data

If you have privacy-related questions, please contact us at:
📧 info@hazelhugh-alexandria.com

2. Personal Information We Collect

(1) Information You Provide Directly

We may collect information you voluntarily provide, including:

Name
Shipping and billing address
Email address and phone number
Order and payment details
Account login information (if you create an account)
Communications sent to us via email or customer support

(2) Information Collected Automatically

When you visit this Website, we may automatically collect:

IP address and general location information
Device type, browser type, and operating system
Pages viewed, time spent, and interactions with the Website
Cookies and similar tracking technologies

(3) Information from Third Parties

We may receive information from:

Payment processors
Shipping and logistics providers
Marketing and advertising partners
Analytics services (such as Shopify Analytics)

3. How We Use Your Information

We use your information to:

Process and fulfill orders
Provide customer support and respond to inquiries
Communicate order confirmations and shipping updates
Improve website functionality and user experience
Detect fraud and maintain security
Send promotional or marketing communications (you may opt out at any time)

4. Sharing and Disclosure of Information

We may share your personal information with trusted service providers, including:

Shopify (e-commerce platform and hosting)
Payment processing providers
Shipping and logistics partners
Marketing, analytics, and advertising platforms
IT and technical support providers

We may also disclose information:

When required by law or legal process
To protect our rights or prevent fraud
In connection with a business transfer, merger, or acquisition

We do not sell your personal information.

5. Cookies and Tracking Technologies

This Website uses cookies and similar technologies to:

Maintain shopping cart functionality
Remember user preferences
Improve site performance
Analyze traffic and usage patterns
Deliver relevant advertising

You may control cookies through your browser settings. Disabling cookies may affect certain features of the Website.

6. Data Storage and International Transfers

This Website is hosted on the Shopify platform. Your information may be stored or processed in the United States or other countries where Shopify or its service providers operate.

Shopify uses industry-standard security measures and contractual safeguards to protect personal data.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards, including:

Secure HTTPS connections
Encrypted payment processing
Access controls and authentication measures

While no method of transmission or storage is completely secure, we take reasonable steps to protect your personal information.

8. Your Privacy Rights (U.S. Residents)

Depending on your state of residence, you may have the right to:

Request access to your personal information
Request correction or deletion of your data
Opt out of marketing communications
Limit certain uses of personal data

To exercise your rights, contact us at:
📧 info@hazelhugh-alexandria.com

9. Data Retention

We retain personal information only as long as necessary to:

Complete transactions and fulfill orders
Comply with legal and tax obligations
Support legitimate business operations

When no longer required, data is securely deleted or anonymized.

10. Children’s Privacy

This Website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children.

11. Complaints and Questions

If you have concerns about how your personal information is handled, please contact us at:
📧 info@hazelhugh-alexandria.com

12. Contact Us

For questions or requests regarding this Privacy Policy, please contact:
📧 info@hazelhugh-alexandria.com

Hazel & Hugh Alexandria is committed to providing a secure, transparent, and trustworthy shopping experience.

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